Ongoing Support and Service
- Dedicated customer service representative assigned to your health center
- Scheduled claim audits through Compliance Program
- Implementation and reporting of quality improvement and compliance management activities
- Regularly scheduled onsite customer service and teleconference meetings
- Weekly and monthly reports detailing activity
- Ongoing managed care assessment including negotiations, re-credentialing and record maintenance
- Annual fee schedule assessment
- Toll free billing number for students, parents and health center staff
- Ongoing training and support at no additional cost for new provider and administrative staff